Shipping policy

SHIPPING POLICY (Updated 7/11/26)

Made to order, on your date

Every NuVision piece is engraved to order in our South Carolina studio. Current production time is 3–5 business days, plus transit. U.S. shipping is free on every order.

The Date Promise

At checkout you'll see a guaranteed delivery date. That date is a promise, not an estimate: if your order arrives after the guaranteed date due to our production or handling, we refund your shipping cost and add a $25 store credit. (Carrier delays outside our control — weather events, carrier service disruptions — are excluded, but we'll always work with you to make it right.)

How proofing affects your date

You choose your proofing path on every personalized order:

• Engrave as entered — the fastest path. What you entered is exactly what we engrave, and your guaranteed date applies from the moment you order.
• Send me a proof first — we email a digital proof, usually within 1 business day, and production starts when you approve. Your guaranteed date locks in at approval. Each day a proof waits for a response shifts the ship date by a day. If we haven't heard back 3 days after sending your proof, we'll engrave exactly what you entered at checkout so your gift still arrives.

Gift shipping, done properly

Shipping directly to your recipient? Every order arrives in presentation packaging with no invoice, no packing slip, and no prices anywhere in the box. Add a gift note at checkout and we'll include it on card stock.

Order changes & address changes

Need to fix a personalization detail or shipping address? Email support@nuvisionkreations.com or call us at 864-640-6858 as soon as possible. We can make changes any time before production begins — after engraving starts, personalization is permanent.